Olive Garden Server Training Manual

Garden, you may reactivate your file by clicking on this link Olive Garden Careers. In order to verify the application information you previously submitted, simply enter the same user name and password. Olive Garden Restaurants. Server Position Test Answer Key June 2013 Page 2 of 4 Olive Garden Restaurants. Server Test Answer Key. Another server assigned to you in your section that assists you with your tables and you with theirs. You do anything and everything to help your partners guest have 100% Guest Delight!

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1.We are committed to open, Honest, Communication, Mutual respect, & strong teamwork. 2.We are clear on each individual's roll, accountability and key performance measures. 3.we do not compromise standards in selection, training, and job performance. In the process of making a change, we see the opinions of those closes to the action, listen and value their ideas.

Everyone should expect regular ongoing training opportunities to sharpen and advance their skills 6.when accountability is not being met we act quickly (feedback, re-training, assess results) 7.We will achieve the results and share our successes! P-Pace: Personalizing the dining experience by understanding the guest's time expectations (are they in a hurry, are they meeting friends and taking time to catch up, etc.) A- Attentiveness: Building connections with our guests, being attentive to their needs and making them feel comfortable. Smile, be friendly, approachable and laid back. C-Caring: Have a spirit of warmth and generosity that shows through my actions. Always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest. E- Excellence.

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Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!

1.We are committed to open, Honest, Communication, Mutual respect, & strong teamwork. 2.We are clear on each individual's roll, accountability and key performance measures.

3.we do not compromise standards in selection, training, and job performance. In the process of making a change, we see the opinions of those closes to the action, listen and value their ideas. Everyone should expect regular ongoing training opportunities to sharpen and advance their skills 6.when accountability is not being met we act quickly (feedback, re-training, assess results) 7.We will achieve the results and share our successes!

Olive Garden Server Training

Program

P-Pace: Personalizing the dining experience by understanding the guest's time expectations (are they in a hurry, are they meeting friends and taking time to catch up, etc.) A- Attentiveness: Building connections with our guests, being attentive to their needs and making them feel comfortable. Smile, be friendly, approachable and laid back.

C-Caring: Have a spirit of warmth and generosity that shows through my actions. Always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest. E- Excellence. Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!